Last updated: 17th of April
1. Digital Products (No Refund After Access)
Due to the nature of digital products:
- Refunds are not provided once access or download has been granted
2. UK/EU Cancellation Waiver
Under the Consumer Contracts Regulations 2013:
By purchasing digital content, you:
- Consent to immediate access
- Acknowledge loss of your 14-day cancellation right
3. Physical Products (Print Books)
a. Returns (UK Customers)
You have the right to:
- Return physical products within 14 days of delivery
- Product must be unused and in original condition
b. Faulty or Damaged Items
You are entitled to a replacement or refund if:
- Item arrives damaged
- Item is defective
- Item does not match description
c. Print-on-Demand Note
Books are produced via Lulu Direct.
Minor variations in print quality may occur and are not always considered defects.
4. Non-Refundable Situations
Refunds are not provided for:
- Digital products already accessed
- Change of mind (digital products)
- Minor printing variations
- Incorrect address provided by customer
5. Refund Process
To request a refund:
Email: support@marydoubleo.com
Include:
- Order number
- Description of issue
- Photos (for damaged items)
6. Processing Time
Refunds are processed within 5–10 business days after approval.
7. Chargebacks
Unauthorized chargebacks may result in:
- Account restriction
- Revoked access to digital products