Refund & Returns Policy

Our refund policy for digital products, including when refunds are available and how to request one.

Digital Products

Because every product in the Mary Double O shop is a digital download delivered instantly, we're not able to accept returns in the traditional sense — once a file is downloaded, it can't be "returned." This policy explains when a refund is still available.

When a Refund Is Available

We'll issue a full refund if:

You were charged more than once for the same order (duplicate payment).
The file you received is corrupted, incomplete, or won't open, and we're unable to resolve it after being contacted.
You purchased the wrong product by mistake and have not yet downloaded or accessed the file.

When a Refund Isn't Available

Refunds generally aren't offered once a file has been downloaded and accessed, except in the cases listed above. This is standard for digital products, since the content can't be "returned" the way a physical item can.

How to Request a Refund

Email support@marydoubleo.com within 7 days of your purchase with your order number and the reason for your request. We aim to respond within 2 business days.

Bought through Gumroad? Some products checkout entirely on Gumroad's platform. Refund requests for those are handled through Gumroad directly rather than this policy — you can still reach us at the email above and we'll point you the right way.

Refund Method

Approved refunds are issued back to the original payment method used at checkout. Depending on your bank or card provider, it may take 5-10 business days to appear.

Questions Before You Buy

If you're not sure a product is right for you, reach out at support@marydoubleo.com before purchasing — we're happy to answer questions about format, content, or fit ahead of time.

Still have a question?

Check the FAQ, or send a message directly — I read every one myself.